Privacy Policy
oneTcall srl Privacy Policy
Onetcall manages all your privacy information provided through the “mobile over IP” application or via the website, in full compliance with Italian Privacy Regulations described in Legislative Decree 196-2003, its annexes and subsequent amendments.
The Site, the licensed Application and the various services offered to you may be collectively referred to as the “Service”.
Please read the following for more information about our Privacy Policy (“Policy”). This Policy details how we receive, collect and use information in connection with our website www.oneorbit.space (the “Site”), the mobile over IP software (“App”), and the other products and services provided on the site www.oneorbit.space (all of the foregoing collectively defined as the “Service”).
By visiting this site or using our service, you accept the policies and practices described in this Policy, as such policy may be modified from time to time. Each time you visit the Site or use the service, you expressly accept and consent to the collection, use and disclosure of the information provided, as described in this Policy.
By accepting this license, you acknowledge and give your consent to the collection and processing of your personal information for the purposes described below in sections 1.a, 1.b and 2, including but not limited to information relating to your account, mobile device, system and application software, and peripherals, which are collected periodically to facilitate the provision of software updates, technical support and other services to you (if any) in relation to the license application.
Processing of personal data means the collection, recording, organization, storage, analysis, modification, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, deletion and distribution, or the combination of two or more of such operations. Personal data will be handled using appropriate tools to ensure their security and confidentiality and may also be processed using automated tools designed to store, manage and transmit data.
To be clear about the terminology we use, when we use the phrase “Personal Information” in this Policy, we mean information about you that is personal, such as your name, address, email address, or telephone number, as well as other non-public information associated with such personal information. When we use the phrase “Anonymous Information” in this Policy, we mean information that is not personal or linked to your personal information, such as aggregated information, general demographic information and IP addresses. Anonymous Information does not necessarily allow the identification of individual persons.
As defined by Legislative Decree 196-2003, our service does not require, manage or interact with your sensitive data.
IF YOU ARE A USER ACCESSING THE SITE OR THE SERVICE FROM THE UNITED STATES, ASIA, OR ANY OTHER REGION WITH LAWS OR REGULATIONS GOVERNING PERSONAL DATA COLLECTION, USE AND DISCLOSURE THAT DIFFER FROM EUROPEAN UNION LAW, PLEASE BE ADVISED THAT THROUGH YOUR CONTINUED USE OF THE SITE AND SERVICE, WHICH ARE GOVERNED BY EUROPEAN UNION LAW, THIS PRIVACY POLICY, AND OUR LICENSE AGREEMENT, YOUR PERSONAL INFORMATION MAY BE TRANSFERRED TO COUNTRIES WHERE PERSONAL DATA PROTECTION LAWS MAY BE LESS STRINGENT THAN THOSE IN YOUR COUNTRY AND, PURSUANT TO ARTICLE 43 OF LEGISLATIVE DECREE 196-2003, BY ACCEPTING THIS LICENSE YOU HEREBY CONSENT TO SUCH TRANSFER OF PERSONAL INFORMATION.
1. Collection and use of information
1.a Service purposes
If you wish to use the mobile over IP app or other services provided by oneTcall srl, you will be asked to create (via app and/or web form) a “User Account”, providing your name, telephone number, email address and selecting a password.
YOUR CONSENT TO THE PROCESSING OF PERSONAL DATA FOR SERVICE-RELATED PURPOSES AS DESCRIBED HERE IS MANDATORY FOR THE PROVISION OF THE SERVICE.
Your name and email address, together with your password, will be used for accounting purposes related to the services and the site.
All your personal information for service purposes will be handled by Onetcall in full compliance with the requirements of Legislative Decree 196-2003.
Your phone number will be used for identification purposes, as well as the user ID; your email address will be used for access and communication purposes.
Onetcall, directly or through support from third parties (see paragraph 2.4), also maintains a Traffic Record or CDR (Call Detail Record see https://it.wikipedia.org/wiki/Cartellino_di_traffico) for each call passing through the system. These are standard industry records used by all telephone companies. We maintain this information in order to better understand network behavior and trends (number of calls made by users, typical destinations, call lengths, network type, etc.), detect potential interruptions and technical problems (this helps us notice things such as variations in call volume in a certain geographic area, changes in call length, changes in typical networks, etc.) and for public safety reasons. All log analyses are carried out in an anonymous, aggregated, non-personally identifiable manner. We may examine a specific Call Detail Record in response to a customer support request.
In accordance with Legislative Decree 196-2003 you may request your last 6 months of CDR processed in the mobile over IP service, by registered mail to Onetcall Srl, attention: Privacy Policy Administrator, 60L, via Nuova Poggioreale, 80143 Naples (Italy).
All traffic information (your phone number and CDR) may also be processed for compliance with legal obligations and public safety requirements, for the time provided by law. Processing may also be carried out to ascertain liability in the event of hypothetical cybercrimes against the site and in any case of investigation by judicial authorities. In this case, the storage time of traffic information will depend on the duration of the investigation activities.
Audio calls by users are transmitted directly from user to user or, if direct transmission is not possible (due, for example, to firewalls), Onetcall srl servers are used to transmit the call. In the latter case, the transmitted information is briefly stored in volatile memory (RAM) solely to allow transmission of the call to the other user. WE WILL NOT record any part of your call.
The App may interact with your phone’s SMS, address book and call history solely for service activation purposes, placing incoming messages in the inbox, reading the content of the activation SMS sent to you by Onetcall. WE WILL NOT ACCESS THE CONTENT OF ANY OTHER SMS.
1.b Billing purposes
If you wish to use the app or other services provided by onetcall srl, you may be asked to provide billing data so that your payment for the service can be processed. We use third-party services to process payments and require these third parties to adopt appropriate technical and organizational measures to protect your personal data and traffic data and to comply with applicable laws. Please consult the terms of use and privacy policy of such third parties before providing banking or payment information.
1.c Forum
In the event that we make bulletin boards and forums available to you (collectively, “Forums”), you will be solely responsible for the information and any other content that you post on and through these forums and you should be aware that when you voluntarily provide personal information (for example, name, email address, phone number) on or through these forums, such information is generally accessible and may be collected and used by other users. This may result in unsolicited messages from third parties, and such messages are beyond our control. We do not exercise control over all users or visitors of the site, and we are in no way responsible, nor do we have any liability, for any collection or use of information that you may disclose through the forums. This policy does not concern the disclosure of information. You are encouraged to act with discretion when providing personal information about yourself on and through forums. Please do not submit any personal information on this site that you expect to keep private.
1.d Cookies, Clear GIFs and other automatically collected data
Our website uses cookies and similar technologies to ensure the proper functioning of procedures and improve the user experience of online applications. This document provides detailed information on the use of cookies and similar technologies, how they are used by Onetcall Srl and how to manage them.
Cookies are short text fragments (letters and/or numbers) that allow the web server to store information on the client (the browser) to be reused during the same visit to the site (session cookies) or later, even days later (persistent cookies). Cookies are stored, according to user preferences, by the individual browser on the specific device used (computer, tablet, smartphone).
In the remainder of this document we will refer to cookies and all similar technologies simply as “cookies”.
Types of cookies
Based on the characteristics and use of cookies, we can distinguish different categories:
Technical cookies: they can be divided into navigation cookies, which ensure normal navigation and use of the website, analytics cookies, used by the site operator in aggregated form on the number of users and how they visit the site itself, functionality cookies, which allow the user to navigate according to a series of selected criteria in order to improve the service provided to the user.
Profiling cookies: these are cookies aimed at creating profiles relating to the user and are used in order to send advertising messages in line with the preferences expressed by the user while browsing.
Our site does not use its own profiling cookies.
Duration of cookies
Some cookies (session cookies) remain active only until the browser is closed or the logout command is executed. Other cookies “survive” the closing of the browser and are also available in subsequent visits by the user.
These cookies are called persistent and their duration is set by the server at the time of their creation. In some cases a deadline is set, in others the duration is unlimited.
By browsing the pages of our website, you may interact with sites managed by third parties that may create or modify persistent and profiling cookies.
Cookie management
The user can decide whether or not to accept cookies using their browser settings.
Warning: the total or partial disabling of technical cookies may compromise the use of site features reserved for registered users. Conversely, the usability of public content is also possible by completely disabling cookies.
Disabling “third-party” cookies does not affect navigation in any way.
The setting can be defined specifically for different sites and web applications. Furthermore, the best browsers allow you to define different settings for “first-party” and “third-party” cookies.
For example, in Internet Explorer, through the menu Tools -> Options -> Privacy, it is possible to access a control panel where you can define whether or not to accept different types of cookies and proceed with their removal.
Chrome: https://support.google.com/chrome/answer/95647?hl=it
Firefox: https://support.mozilla.org/it/kb/Gestione%20dei%20cookie
Internet Explorer: http://windows.microsoft.com/it-it/windows7/how-to-manage-cookies-in-int…
Opera: http://help.opera.com/Windows/10.00/it/cookies.html
Safari: http://support.apple.com/kb/HT1677?viewlocale=it_IT
To oppose the use of profiling tools other than cookies (such as beacons/Clear Gif/email trackers), contact the following email address info@onetcall.space
1.e Third-party sites and Confidential Information
You may reach our site and/or download the App from another site. Furthermore, our site may contain links that will allow you to leave our site and access another website. Websites linked to or from our site are not under the control of Onetcall and such sites may have different privacy policies. Our Policy applies exclusively to personal information that is acquired on the Site or through your use of our Service, and/or your relationship with Onetcall. We invite you to be careful when entering any personal information online. We assume no responsibility for these other websites.
1.f Analytics Collection
This site may use the following external services:
Google Analytics:
This is a web analysis service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to allow the website to analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted in anonymous form to, and stored on, Google servers in the United States. Google will use this information for the purpose of tracking and examining your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf. Neither we nor Google will link, or attempt to link, an IP address with the identity of a user of the device. We will not associate any data collected from this site with personal information from any source, unless you explicitly provide such information by filling out a form on our website.
You may refuse the use of cookies by selecting the appropriate setting on your browser, however this may prevent you from using all the features of this website. By using this website, you consent to the processing of your data by Google in the manner and for the purposes set out above.
To disable analytics cookies and prevent Google Analytics from collecting data about your browsing, you can download the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.
2. Sharing and disclosure of information
We do not rent, sell, or share any information about our users with third parties, except as specifically described here.
We may disclose personal information if we believe that such action is necessary to:
(a) comply with the law, or legal processes served on us;
(b) protect and defend our rights or property (including enforcement of contracts); or
(c) act in extreme circumstances to protect the personal safety of users of our service and members of the public.
To provide you with the requested products, Onetcall may sometimes, if necessary, share your personal information and traffic data with trusted partners, service providers and/or agents, for example: banking organizations or other payment providers and analytics services, customer support, or hosting services.
Onetcall will always require these third parties to take technical and organizational measures to protect your personal data and traffic data and to comply with applicable laws.
The following is a description of how we may share your personal information with trusted third-party partners. If we add additional partners, we will promptly update this description.
2.1 We may use third-party companies to send an authentication SMS when registering with our app. To send the SMS, we provide one of these third parties with your phone number and the authentication message. These third parties are contractually obligated to use your phone number only for the transmission of authentication SMS.
2.2 If we are unable to send you an SMS (this happens in some cases) you may request that we call you and read you the phone authentication code. This is done using a third-party automated telephone system. In order to call you, we provide this third-party partner with your phone number and send them the “audio content” of the call. The third-party partner may in turn typically use another telecom operator which may use another telecom provider and so on until the call reaches you. This is a standard industry mechanism for transmitting telephone calls. The third-party partner is contractually obligated to use your phone number only for completing the authentication call.
2.3 We may use Push Notification Services to inform you of various events related to the app. If we do so, the phone number or name of the person calling you or sending you a message may be part of the notification. This message is sent to the push notification service provider for delivery to your device.
2.4 We may rely on third parties to process and route the VoIP traffic generated by your account. In order to manage calls, we provide this third party with your phone number and the phone numbers of the parties calling you. The third-party partner may in turn typically use another telecom operator which may use another telecom provider and so on until the call reaches its destination. This is a standard industry mechanism for transmitting telephone calls. The third-party partner is contractually obligated to use personal information only for completing the call.
2.5 We use third parties to process payment and/or billing data, to facilitate payment operations.
We require these third parties to adopt appropriate technical and organizational measures to protect your personal data and traffic data and to comply with relevant laws, but we are not responsible for these third-party transactions. Therefore, you should review such third-party terms and conditions before providing your payment or billing information.
We may disclose information about you if it is determined that, for reasons of national security, law enforcement, or other matters of public importance, disclosure of the information is necessary.
We may from time to time ask you to provide information about your experiences, which will be used to measure and improve the quality of the service. You are under no obligation to provide such data. All information that you voluntarily submit in feedback forms on the Site or in any survey you agree to participate in will be used for the purpose of reviewing such feedback and improving the mobile over IP software, products and websites.
We may contact you to send messages about errors and service issues. Furthermore, we reserve the right to use email, mobile over IP software or SMS to notify you of any requests relating to your use of our software, websites and/or products, including, without limitation, requests relating to violations of third-party rights.
We may send you notifications via the mobile over IP software to notify you when someone has tried to contact you. We may also use the mobile over IP software to keep you updated with news about our software and the products you have purchased and/or to inform you about other Onetcall srl products and related information.
3. Protection of children
The websites and software clients of onetcall srl are not intended or designed to attract anyone under the age of 18 and we do not intentionally or knowingly collect personal information on our sites from minors under 18 years of age (or older in some jurisdictions). We encourage parents to be involved in their children’s online activities in order to ensure that no information is collected from a child without parental permission.
4. Security
We take reasonable precautions to protect personal data from misuse, to safeguard it against loss and unauthorized access in accordance with Legislative Decree 196-2003. Although we cannot guarantee that personal information will not be subject to unauthorized access. Personal Information is stored on our servers protected by secure networks whose access is limited to a few employees and authorized personnel. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Business transition
In the event that we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, personal information will likely be among the assets transferred. As part of such an operation, it will be necessary for the new entity to commit to the same level of protection of your personal data as described in this Privacy Policy. If we are unable to obtain such commitment, we will not carry out the business transition.
We will post a notice on this Site of any change in ownership or control of personal information we may have prior to such transfer.
6. Changes to the Policy
From time to time, we may revise this policy. We reserve the right to update or modify this policy, or any of our other policies or practices, at any time, with or without notice. However, we will not use your personal data in a manner that is materially different from the uses described in this Policy without giving you the opportunity to opt out of such different uses. We will post the new policy on the Site so that users can always be aware of what information we collect, how the information is used and under what circumstances such information may be disclosed.
You agree to review the policy periodically so that you are aware of any changes. Continued use of the Site and the App indicates your consent to the changes and implies acceptance of the terms of our policy. If you do not agree with these terms, you should not use the Site, the App, or any other service.
7. Modification or removal of information
If you wish to update your email address already provided in order to keep your profile active, you may do so by sending an email to info@onetcall.space
If you no longer wish to receive communications via email from us, such as offers, updates and newsletters, you may choose not to receive such communications by following the instructions included in the newsletter or communication. In addition, you may remove your email address at any time by sending an email with the subject unsubscribe to info@onetcall.space
8. Contact Claim and information report
Please direct all questions, complaints and reports relating to this information via email to info@onetcall.space or by mail writing to Onetcall Srl, attention: Privacy Policy Administrator, 60L, via Nuova Poggioreale, 80143 Naples (Italy).
Onetcall also ensures that every customer can exercise the rights referred to in art. 7 of Legislative Decree 196-2003 by sending registered mail to Onetcall Srl, 60L, via Nuova Poggioreale, 80143 Naples (Italy).